Privacy Policy
Flowsmart Electrical collects only the personal information needed to quote, schedule and complete electrical work, and to stay in contact about it. In practice that means your name, phone number, email address, property address and a description of the job.
What we collect and why
Quote form and contact details. When you submit the quote form, your details go into our customer management system (GoHighLevel) so your inquiry is tracked and answered rather than lost in a phone. They are used to contact you about your job — not for unrelated marketing lists, and never sold.
Job records. We keep records of work performed, quotes, invoices and Certificates of Electrical Safety. Some of this we are required to retain for compliance purposes.
Website analytics. With your consent (the cookie banner), the site uses Google Analytics 4 to understand which pages help people. Analytics data is aggregated; we don’t use it to identify you. Decline the banner and no analytics cookie is set.
How it’s stored
Customer records live in access-controlled systems (GoHighLevel CRM, accounting software). We take reasonable steps to protect information from misuse, loss and unauthorised access. Some providers store data outside Australia; we choose reputable providers with equivalent protections.
Your rights
Under the Australian Privacy Principles you can ask what personal information we hold about you, ask for it to be corrected, or ask for it to be deleted where the law doesn’t require us to keep it. Email info@flowsmartelec.com.au and we’ll respond within 30 days.
Contact
Privacy questions or complaints: info@flowsmartelec.com.au or 0433 348 403. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).